Effective from 2026-09-01 · Version 2026-09-01.1
Provider: INO3D s.r.o., Janka Borodáča 13, 08301 Sabinov, SK, IČO: 51951827, DIČ: 2120842735, IČ DPH: -.
Email: info@ino3d.sk
These terms govern digital 2D and 3D floor-plan processing services supplied to businesses and consumers in the European Union.
For a catalogue service, the contract is formed when the system confirms a complete order. An order is complete once all mandatory information and usable source files have been supplied.
A request outside the automated price list is non-binding. An individual quotation is valid for 14 days unless stated otherwise, and the contract is formed when it is accepted.
Supported formats, file limits and other technical requirements displayed before confirmation form part of the conditions of the specific order.
The binding price, currency, VAT, line items and any campaign are determined at system confirmation and stored with the order. Later price-list or campaign changes do not alter a confirmed price.
Work on an invoiced order may begin before payment. The invoice is due within 14 days. Credit is a prepaid balance at a 1:1 ratio to the account currency; EUR and CZK credit is not converted between currencies.
A campaign applies only under the conditions and during the period displayed before a new order is confirmed. A floor-plan campaign does not discount credit purchases.
The binding deadline is two business days after confirmation of a complete order. If limited operation was displayed before confirmation, the deadline is four business days.
Orders confirmed at or after 16:00 in the Europe/Bratislava time zone start counting from the next business day. Business days follow the calendar of the provider's country of establishment.
In the event of delay, the customer has remedies under applicable law or an individual agreement; no automatic percentage discount arises.
The customer may voluntarily cancel an order within 15 minutes after creation. Paid credit is restored without delay; another completed payment may require processing through the original payment method.
At checkout, a consumer chooses whether performance should begin before the statutory withdrawal period expires or only afterwards. For an immediate start, the consumer gives separate express consent and acknowledges the statutory consequences of full performance.
These terms do not restrict consumer rights that cannot be contractually excluded or limited.
An objective defect may be reported from the order detail without a technical time restriction. Eligibility and the remedy are assessed under the contract and applicable law.
Separately from a defect claim, the customer may submit one consolidated request for minor subjective modifications within 14 days after delivery. New source files, a new floor plan or a change of scope are priced separately.
The provider processes identity, contact, billing, order and technical data to enter into and perform the contract, comply with legal obligations, protect legal claims and operate the service securely.
Hosting, database, storage, email, payment and accounting suppliers may process data only to the necessary extent. Project files are retained while the account exists, ordinary technical logs for 90 days and accounting records for the statutory period.
When an account is deleted, its profile and project files are removed and orders are anonymised; data required for legal obligations or claims is retained only for the necessary period.
A data subject may contact the provider regarding access, correction, erasure, restriction, portability, objection or a complaint to a supervisory authority. The scope of each right depends on the relevant legal basis.
The contract is governed by the law of the provider's country of establishment. This choice does not take away any consumer rights granted by laws that would otherwise apply.
An order is governed by the version accepted when it was formed. A material new version is presented to an existing user for acceptance no later than their next order.
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